Privacy Policy

SuperStay ("we", "us", "our") provides short-stay and Airbnb property management in Wellington and Lower Hutt, New Zealand. We respect your privacy and handle personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles. This policy explains what we collect through www.superstay.co.nz, why, and what choices you have.

1. What we collect

We only collect information you choose to give us, mainly through the forms on our website:

• Enquiry and contact forms: your name, email address, phone number and message.
• Property owner enquiries: your property address and details about your property (for example, number of bedrooms) so we can assess and quote for management.
• Referral form: your name and contact details, and the name and contact details of the person you are referring. Please only refer someone if you believe they are happy to hear from us.
• Newsletter sign-ups: your email address (and name, if you provide it).
• Basic technical information: like most websites, our site may record information such as your browser type, device, pages visited and approximate location through cookies (see section 6).

We do not ask for sensitive information such as health details, and we do not collect payment card details on this website.

2. Why we collect it

We use your information to:

• reply to your enquiry and give you information or a quote;
• provide and manage our property management services;
• follow up on referrals;
• send newsletters or updates you have signed up for (you can unsubscribe at any time);
• improve our website and services; and
• meet our legal obligations.

We will not use your information for unrelated purposes without your consent, unless the law allows it.

3. Guest bookings

Guest bookings for our homes are made through third-party platforms such as Airbnb and Booking.com. When you book through those platforms, they collect and handle your information under their own privacy policies. We receive the booking details they share with us (such as your name, stay dates and messages) and use them only to manage your stay.

4. How we store and protect your information

Our website is hosted by Strikingly, and form submissions are stored on its systems and in our business email. These providers may store data outside New Zealand. We take reasonable steps to make sure any provider we use protects your information to a standard comparable to New Zealand law.

We take reasonable steps to keep your information secure and protect it from loss, misuse and unauthorised access, for example by limiting access to the people who need it to do their work.

5. Who we share it with

We do not sell or rent your personal information. We only share it:

• with service providers that help us run our business (such as website hosting, email and booking platforms), only as far as needed;
• with cleaners, maintenance contractors or property owners where needed to deliver our services; or
• where required or allowed by law.

6. Cookies

Our website uses cookies, which are small files stored on your device, to make the site work and to understand how visitors use it. Some cookies are set by Strikingly, our website platform. You can block or delete cookies in your browser settings. Parts of the site may not work properly if you do.

7. How long we keep it

We keep personal information only for as long as we need it for the purposes above, or as required by law (for example, tax and business records). After that, we securely delete or anonymise it. If you unsubscribe from our newsletter, we stop sending it straight away.

8. Your rights: access and correction

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us using the details below. We will respond as soon as possible, and within 20 working days. We may need to confirm your identity first.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

10. Contact us

SuperStay
Phone: 022 079 7839
Email: info@superstay.co.nz

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the effective date shown at the top.